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Jabali Towers is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with the Jabali Towers website and related digital channels. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

  1. We collect the following categories of personal information:

    A. Information You Provide Directly
    • Full name
    • Email address
    • Phone number
    • Nationality & country of residence
    • Property preferences
    • Budget range
    • Any information submitted via forms, surveys, WhatsApp chats, or event registrations.
    B. Information Collected Automatically

    When you visit our website, we may automatically collect:

    • IP address
    • Device information (browser type, OS)
    • Pages viewed and time spent
    • Referral sources
    • Cookies and tracking technologies
    • Location data (approximate)
    C. Information from Third Parties

    We may receive information from:

    • Marketing agencies and lead-generation partners
    • Social media platforms (only if you opt in)
    • CRM tools (e.g., Salesforce)
    • Event sign-up platforms
2. How We Use Your Information

  1. We use your personal information to:

    A. Provide and Improve Our Services
    • Respond to inquiries and share property information
    • Process booking appointments, site visits, or event registrations
    • Improve website functionality and user experience
    B. Sales & Marketing
    • Send updates on Jabali Towers units, campaigns, and promotions
    • Deliver newsletters, market insights, and investment opportunities
    • Share tailored property recommendations
    • Run remarketing and targeted advertising
    C. Legal & Compliance
    • Comply with Kenya’s Data Protection Act (2019)
    • Prevent fraud and unauthorized access
    • Maintain secure systems and records
3. Legal Basis for Processing (Under Kenya DPA & Global Standards)

  1. We process your personal information based on:

4. How We Share Your Information

  1. We do not sell your personal data.
    However, we may share information with:

    • Authorized Tatu City departments(Sales, Marketing, Legal, Finance and Transaction)
    • Third-party service providers assisting with marketing, analytics, advertising, or CRM
    • Professional advisors(lawyers, auditors)
    • Statutory authorities, if required by law

    All partners handling personal data must comply with relevant data protection laws.

5. Cookies & Tracking Technologies

  1. Our website uses cookies to:

    • Improve user experience
    • Remember preferences
    • Analyze traffic
    • Deliver targeted adverts

    You may disable cookies through your browser settings, though some features may not function properly

6. Data Retention

  1. We retain your personal data only for as long as necessary to:

    • Complete the purpose for which it was collected
    • Meet legal and regulatory requirements
    • Maintain accurate business records
7. Data Security

  1. We employ industry-standard measures to protect your data,  including:

    • Encryption
    • Secure servers
    • Access controls
    • Regular audits
    • Compliance with Kenya DPA 2019 and equivalent global best practices

    Despite these measures, no system is 100% secure; users share information at their own risk.

8. Your Rights

  1. Under the Kenya Data Protection Act, you have the right to:

    • Access your data
    • Request correction
    • Request deletion
    • Withdraw consent
    • Object to processing
    • Request transfer of your data

    To exercise your rights, contact us at:
    JabaliSales@tatucity.com

9. International Data Transfers

  1. If your information is transferred outside Kenya, we ensure:

    • Adequate security safeguards
    • Compliance with applicable data protection laws
    • Contracts with service providers to protect your data
10. Links to Third-Party Websites

  1. Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

  1. Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

  1. We may update this policy occasionally. Changes will be posted on this page with a revised “Last Updated” date.

13. Contact Information

  1. For questions, concerns, or data requests, please contact:
    Jabali Towers – Tatu City
    +254709441111
    JabaliSales@tatucity.com
    Tatu House, Off Ruiru Kiambu Road